Delivery, Postage and Returns

Thank you so much for your purchase.  As an independent trader every order really does make a difference.

Delivery

UK Mainland Deliveries to include Northern Ireland

  • Standard: 3-5 working days. Free for all orders over £100 (£4.95 for orders less than £100)
  • Express: 1-2 working days,  £6.95
  • In Store Pickup.  We aim to have your order ready the same day.  This is a free service and we will notify you when your order is ready for collection

Worldwide Delivery:

  • UK Highlands and Islands Standard Delivery £9.95
  • European Standard Delivery £15
  • U.S.A Standard Delivery £20
  • Rest of the World Standard Delivery £25

These charges are for delivery only, therefore all non-UK customers will be responsible for any import duties, charges and local taxes.

All orders are shipped with DHL, DPD or Royal Mail.

Once shipped, you will be sent your tracking number and you will be updated on your parcel's progress by either text or email. You will also be able to manage your delivery, including requests to leave parcels in a safe place/ with a neighbour and to arrange re-delivery.

Delivery charges for large items are arranged on a cost basis.

Please contact us on 01432 265094 and we can confirm a quote for delivery 

-------------------------------------------------------------------------------------

General Information

All prices stated are inclusive of VAT where applicable.

Payment can be made securely online.

If you wish to pay by another method please contact us by using the contact us page and we will try to oblige.

All online payments will be subject to validation checks by the card issuer and processed using a secure server.

For security purposes no card details are handled by printer+tailor and payment processing is passed to our secure transaction suppliers.

We only trade in pound sterling regardless of the country of origin of the purchasing card.

- Delivery charges (and any duties or taxes paid for overseas shipping) are not refundable.

- The cost of returning the goods and the safe return of goods is your responsibility. We suggest you use a recorded delivery service.

*Items excluded from this policy are any special orders; earrings; hats; hair accessories; make-up; skincare; fragrance (including home fragrance); edible items such as chocolates. These items are non-refundable and cannot be exchanged. This does not affect your statutory rights. 

Acceptance of your order

The display of any of the products on our website is not an offer to sell, and we at printer+tailor shall be under no obligation to supply goods, until a contract is entered into through payment being accepted and the product being in stock.

If you place an order with us, this will be your agreement to place an order to purchase our products at the specified price.

Upon receipt of your order we will e-mail an acknowledgement to you as soon as possible.

Provided the goods are in stock, available at the specified price, and your payment has been approved they will be dispatched within two working days.

If the items are out of stock we will inform you by e-mail of the next expected delivery date.

No other product will be sent without your consent.

If you do not respond to our e-mail detailing the unavailable items then the rest of your order will be processed and dispatched in the normal way.

---------------------------------------------------------------------------------------

Returns

If you wish to return your online purchase for a full refund please contact us via email on shop@printerandtailor.com to advise of your wish to return the item.  Any request must be made within 14 days of receipt.

If your return complies with our returns policy we will acknowledge your instruction and you can then send back the item(s).

- Return the goods in perfect saleable condition, in their original packaging, with the invoice as proof of purchase.

- Send the items within 14 days of receipt to:
Returns Department, Printer+Tailor, 35/37 Widemarsh Street, Hereford, HR4 9EA

Please Note:

- Delivery charges (and any duties or taxes paid for overseas shipping) are not refundable.

- The cost of returning the goods and the safe return of goods is your responsibility. We suggest you use a recorded delivery service.

*Items excluded from this policy are any special orders; earrings; hats; hair accessories; make-up; skincare; fragrance (including home fragrance); edible items such as chocolates. These items are non-refundable and cannot be exchanged. This does not affect your statutory rights.